FAQ

Auto-replenishment will add the selected increment to your negative balance until the minimum balance threshold is met. For example, if you selected to auto-replenish at $25, and your balance is -$100, you will see four $25 payments, then an additional $25, until the minimum balance threshold is met. Our current minimum balance threshold is $10. Call us at 855-648-4330 or visit us at 300 Center Avenue, Suite 101, if you have specific questions about your multi-vehicle account.

Customers who have a BC-PASS can access their account online to view transactions, make a one-time payment, and other self-service features. Those who do not have a BC-PASS (or valid E-ZPass/I-Pass account), can expect to receive an invoice soon. Invoices will be sent to the address where the vehicle is registered.

Pay your tolls on time to avoid late fees and penalties. Unpaid balances are subject to additional fees, up to and including assignment to a Collections Agency. Additional enforcement actions, as allowed by Michigan State Law, may also be utilized.

Billing and Fee Structure

 

FIRST NOTICECustomers must pay by the due date on each invoice to avoid additional fees and escalation.
SECOND NOTICEIssued for any unpaid balance from the FIRST NOTICE.

Includes unpaid balance + $10 past due fee + new tolls.
THIRD NOTICEIssued for any unpaid balance from the SECOND NOTICE.
Includes unpaid balance + $15 delinquent account fee + new tolls.
TOLL VIOLATION STATUS

Issued for any unpaid balance from the THIRD NOTICE.
Includes unpaid balance + $50 Violation Fee + new tolls.

COLLECTIONS STATUS

Assignment to a Collections Agency.

There are several ways to pay your bill

  • Online:          www.bc-pass.com
  • By Phone:     855.648.4330 – automated payment system available.
  • By Mail:         Use the payment coupon included with your invoice.
  • In Person:     300 Center Avenue, Suite 101, Bay City, MI

The Income-Eligible Toll Discount Plan applies to qualified City of Bay City residents only. Once the current free tolling period ends, City of Bay City residents will be required to provide a copy of the MDHHS-1605 letter to verify their low-income status and continue to receive toll exemptions under this discount plan.

Income limits are established by the Michigan Department for Health & Human Services.

NOTE:  City of Bay City residency will be determined using the existing criteria, and customers must reside within the specified geographic location. Current vehicle registration documentation will still be required.

Tolling began on 6/16/2023. Toll transactions are being stored for processing.

Customers will not see transactions posting to their accounts until we activate the Monthly Pass and Bay City Resident Discount Plan.

Drivers should maintain the posted speed limit, currently set at 35 MPH.

The Liberty and Independence toll systems are All-Electronic and do not have any toll booth.
Watch this video to learn more about electronic tolling.

All toll signage is designed and installed according to Federal Highway standards, other road signage regulations, and in coordination with the City. BCBP has met and/or exceeded these standards.

The registered owner of the vehicle is responsible for payment of tolls and fees.

More details on Pay-by-Mail billing will be provided in the coming weeks

A completed W-9 form can be provided to businesses upon request.

Currently schedule for completion in 2024. Visit www.baycitybridgepartners.com for the most updated project information.

Fulfillment requests for transponders are completed within 5 business days.

There is no charge for a new or replacement BC-Pass.

The BC-PASS is a sticker-type transponder that transmits a signal to the tolling equipment mounted on the bridge. Based on the type and status of your BC-PASS account, it processes the corresponding toll rate.

If you do not have a valid BC-PASS account and/or a properly installed transponder, you may be charged the higher Pay-by-Mail rate for your tolls.

Additionally, certain discounts require customers to have a valid BC-PASS account/transponder to qualify for the discounted toll.

Yes. You do not need a different transponder for each bridge.

Stop by our Walk-In Center at 300 Center Ave, Suite 101. If you attempt remove/relocate the transponder, it will break and no longer work.

Use the “forgot username/password” button on the www.BC-PASS.com log in page. You will receive an email notification with your log in details.

BC-PASS accounts require a funding method to be saved on each account. Residents are not required to have a payment method, but we recommend it. Your customer service representative can explain the benefits to you.

Credit and Debit Cards

Checking Account (ACH) – available soon

Some but not all prepaid cards allow for automatic recurring payments.
Prepaid cards CAN be used online and on recurring payments, however they need to be
1) activated and

2) registered with the same customer information as the BC-PASS account, and

3) have a sufficient balance to cover the amount of the transaction/payment.

Commercial accounts and vehicles can save on tolls by traveling with a valid BC-PASS or E-ZPass account.

Non-Profits are not eligible for toll exemptions.

In order to receive the Bay City Resident Discount, all eligible vehicles must have a transponder associated with a valid BC-PASS account.

To be eligible for the residency discount, the account and vehicle registration address must match and be within the city limits.

If you changed your address, you will need to update your vehicle’s registration card with the Secretatry of State’s office before the discount can be applied.

The 5 years free starts at the completion of construction on the bridge.

Customer credit card information is tokenized (the actual card details are not stored on the account)

BCBP collects data for purposes of processing and collecting tolls; customer data will not be sold

You will be able to add multiple vehicles to one account. Each vehicle will be assigned a specific transponder.ate for each vehicle class.

The minimum amount required for auto-replenishment is $15.

Depending on your toll usage, you may choose to select a higher replenishment amount.

Pre-pay a minimum of $25 when you open your BC-PASS account to cover future tolls.

When your account balance reaches the set minimum balance threshold of $10,
it is automatically replenished via your preferred payment method for each transponder listed on your BC-PASS account.

If you plan to travel within the E-ZPass network, the recommended account type is Pre-Paid with a valid/funded account status.

No pre-paid balance required. After you drive, tolls will be charged automatically to your credit/debit card twice a month.

BCBP accepts the BC-PASS and E-Zpass (including I-PASS) transponders only. Toll transactions will be charged at the base toll rate for each vehicle class.

Review details for BC-PASS/E-ZPass compatibility and interoperability directly with the toll facility you are traveling to. Other information can also be found at www.baycitybridgepartners.com.

If you plan to travel within the E-ZPass network, the recommended account type is Pre-Paid with a valid/funded status.

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